Hydrokit

Data protection and cookies

Data controller

Hydrokit is responsible for the processing of personal data which is obtained and collected from visitors via emails, telephone calls or the website. Below we explain how Hydrokit works with personal data and cookies.

Purpose of the treatment(s)

  • Delivery of your order
    Hydrokit needs your first and last name and / or your company name, your email address, your address (es), your payment details, and your telephone number. All this information is essential for the processing of your order and to keep you informed of the follow-up of the delivery of your order.
  • Your customer account
    To create an account with Hydrokit, you must give us certain information: your name, first name (and / or the name of your company), your address (es), your telephone number, your e-mail address mail, your delivery and payment details as well as your activity. Hydrokit stores this data in our systems. We keep your information relating to previous quotes and orders so that you and Hydrokit can find it simply by using your customer account number. This personal data is processed for the quotation and ordering process, and to improve your customer experience.
  • Customer service
    To help you quickly on your need, we use your personal data and we take comments from the exchange with you (telephone, email, website, customer visit, salons and any other means of contact). To meet your needs, these comments are kept. They can be used to carry out analyzes and to improve our services.
  • Guarantee / Repair / Redirection
    Hydrokit offers warranty, repair and reshipment of your / our products. If your product requires a warranty or repair, Hydrokit uses your address and payment data as well as the personal data essential for the warranty, repair and re-shipment of your / our products.
  • Paper documents / Emailings
    With your authorization, Hydrokit keeps you informed, via email and paper documents (Flyer, Product Sheet, Promotional Document, Catalog), of our offers, our promotional actions and our range of products / solutions. We constitute emailings and paper documents with your personal data as well as the history of your orders or your browsing behavior. It is to make emailings and paper documents adapted to your needs.
  • Personalized ads
    With your authorization, we collect and analyze your data when you browse the Hydrokit website. We can link them to your customer account. The purpose of this data is to analyze your interests and thus personalize the advertising addressed to you.
  • Creditworthiness of your customer account
    Through a third party that we mandate, Hydrokit checks your creditworthiness for the choice of your payment methods. We save this data on your customer account for the processing of your future orders and to prevent abuse and illegal activities at Hydrokit. Within the framework of administrative or legal prescription, we are required to communicate this information.

How do we guarantee the confidentiality of your personal data at Hydrokit?

Hydrokit attaches importance to your data and we thank you for the trust you have placed in us. To limit the unauthorized use of your data, Hydrokit takes the necessary security measures. Only people who need access to your personal data have access to essential information from your customer account. Hydrokit protects access to your data and regularly monitors its security measures. We keep your data for the time necessary to achieve the objectives mentioned in this data protection and cookie statement.

Location of hosted data

A data subcontracting agreement has been signed with the company Proginov. The data is hosted in their data centers: Proginov - Tournebride Business Park - B.P. 20 - 44118 La Chevrolière - France - Telephone: +33 (0) 2 51 70 93 93

Right of access, modification and right to be forgotten

In accordance with French law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, each Internet user has the right to oppose (article 27 of the law) and to rectify (article 36 of the law) of data concerning him, as well as the rights granted to him by French law n ° 2004 - 801 of August 8, 2004 relating to the protection of individuals with regard to the processing of personal data. Thus, he may require that information concerning him that is inaccurate, incomplete, ambiguous, outdated, or whose conservation is prohibited, be corrected, supplemented, clarified, updated or deleted.
And in application of the GDPR law of May 25, 2018,
each Internet user can exercise these rights by e-mail at dpo@hydrokit.com or by writing to: Hydrokit - Data protection officer - 19, rue du Bocage - La Ribotière - 85170 Le Poiré sur Vie - France

Cookies

How are cookies used on http://www.hydrokit.com/? When you browse the website, we use cookies which send and save a text file to your computer, tablet or smartphone when you visit our website. It is this text file which is called "cookie".

Here are the different cookies used on the http://www.hydrokit.com/ website:

Google Analytics cookies: Google Analytics is used to allow us to analyze the traffic on our site. These data are anonymous.
Use: Audience analysis

  • Cookie name: _ga | Duration: 13 months | Owner: Google | Description: It is used for Google Universal Analytics. These cookies are used to track the performance of the pages viewed by users.
  • Cookie name: _ga_XXXXXXXXXX (X represents a series of letters and numbers) | Duration: 13 months | Owner: Google | Description: It is used by Google Analytics 4 to record a unique identifier to generate statistical data on how the visitor uses the site.
  • Cookie name: _gat | Duration: 1 minute | Owner: Google | Description: It is used by Google Universal Analytics to reduce the number of requests under heavy traffic.
  • Cookie name: _gid | Duration: 1 day | Owner: Google | Description: These cookies are used by Google Universal Analytics to record a unique identifier in order to generate statistical data on how the visitor uses the site.

Preferences cookies: These cookies are stored on the browser in order to remember your preferences between two visits.
Usage: Preferences

  • Cookie name: CMSconnexionAuto | Duration: 30 days | Owner: Proginov | Description: Used to store the automatic connection.
  • Cookie name: weblog | Duration: 300 days | Owner: Proginov | Description: Used to store the login for automatic connection.
  • Cookie name: webpas | Duration: 300 days | Owner: Proginov | Description: Allows you to memorize the password for automatic connection.
  • Cookie name: sellistcde2 {*} | Duration: 30 days | Owner: Proginov | Description: Stores order selection preferences in order tracking.
    {*}: number sequence

Technical cookies: They are used to maintain an anonymous user session by the server, to remember the user's consent and to identify a Hydrokit employee.
Use: Technical reasons (always required)

Cookie name: JSESSIONID | Duration: Session | Owner: Proginov | Description: Used to make the link with the user session.
Cookie name: RGPD | Duration: 13 months | Owner: Proginov | Description: Allows the user's consent and choices to be stored in memory.
Cookie name: ddeaccess | Duration: 12 months | Owner: Proginov | Description: Used to manage viewing permissions as a Hydrokit employee.